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REFUND/RETURN POLICY

At Omega Store (https://omegastore.co.za), we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help.

Pkease note that all orders will be shipped out with The Courier Guy within 3-5 working days. Should your order take longer than the usual, we will notify you with an approximate date for delivery.

1. Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required to process the return.
  • Some items may not be eligible for return, such as perishable goods, customized items, or clearance sale products. Please check the product page for any specific return exclusions.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will inform you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged within the warranty period. If you need to exchange an item for the same product, please contact us at websales@omegastore.co.za to initiate the process.

4. Shipping Returns

To return your product, you should courier or deliver your item to:

Omega Store
Email: websales@omegastore.co.za
Phone: 064 850 6775
Address: 1 Carmyllie St, Brakpan, 1544

You will be responsible for paying for your own shipping costs for returning the item, unless the item was damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Non-Returnable Items

Certain types of goods cannot be returned, such as:

  • Perishable items (e.g., food, seeds, plants).
  • Hazardous materials or flammable liquids.
  • Custom or personalized products.
  • Products marked as final sale.

Please refer to the product listing for details on any specific non-returnable items.

6. Coupon Codes

  • Coupon/Discount codes are only valid for orders placed online.
  • Discount codes are not valid in conjunction with any other voucher code or offer, unless otherwise stated. 
  • Promotion codes entitle you, at the time of ordering, to a saving on a new order placed via the website.
  • We reserve the right to decline orders where, in its opinion, a promotion code is invalid.
  • Promotion codes are only valid while stocks last and may be withdrawn at any time.
  • In the event of product returns, refunds will be given for the value of the original purchase, i.e.: With applied discount. Not at the RRP of the item.
  • In the event of part of the order being returned, the monetary value returned will be the value of the item/s at the time of the transaction, ie: with discount applied. The promotional discount will not be applied to replacement items. If the offer is still valid at the time of making a return you should place a new order using the original promotional code.
  • We reserve the right to change these Terms and Conditions at any time.

7. When does this policy not apply?

  • Custom orders are exempt from being returned.
  • Orders delivered outside of South Africa are exempt from being returned.
  • If 14 days have passed since an item was delivered, we can’t accept a return.
  • Sale items are not returnable / refundable.
  • Any item returned that is not in its original condition, is damaged or missing parts for reasons not due to our error.

8. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, first check your bank account or payment method again. Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at websales@omegastore.co.za.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Omega Store
Email: websales@omegastore.co.za
Phone: 064 850 6775
Address: 1 Carmyllie St, Brakpan, 1544

Request Refund / Return